Simple ways to show up, offer value, and build loyalty in your Juice Plus business
Turning customers into long-term relationships
There’s a difference between making a sale and creating a connection, and that difference is what grows a strong wellness business.
Every time someone places an order, they’re trusting you to support them beyond checkout. That’s where real customer care begins.
Checking in, offering guidance, and staying in touch are how you build genuine relationships with your customers. Those relationships can lead to:
- Better customer retention
- Increased reorder rates
- Positive word of mouth and referrals
- Confident product use
- Potential future team members
It’s not about pestering, it’s about showing you care. When customers feel cared for, they stick around.
You’ve probably heard “the fortune is in the follow-up,” but here’s a better way to think about it: The future of your business is in the relationships you build.
A simple structure for great customer care
Forget awkward check-ins or rigid scripts. Just focus on being helpful, timely, and human.
Here’s a customer care rhythm you can use as a guide:
1–2 Days After Order
- Thank them for their order. Let them know you're here if they have questions or need support getting started.
When Their Order Arrives
- Send a quick message to make sure it arrived okay.
- Offer simple tips to help them remember to take their products consistently (e.g. pairing it with their morning coffee or leaving it somewhere visible).
Week 2–3
- Ask how they’re going with building the habit.
- Share your favourite routine hack or something you’ve seen others do to stay consistent.
Week 4–6
- Check in to see how they’re feeling overall.
- Ask if they’ve noticed any changes or shifts in routine.
- Let them know their next shipment is still a few months away, but now is a great time to make sure they’re feeling supported.
Week 14 (around 3.5 months in)
- Let them know their next order will be shipping soon.
- Ask if they’re happy to continue or want to make any updates.
- Offer support if they’ve had any trouble staying on track or if they’re unsure whether to continue.
What to say (without sounding like a robot)
Here are a few conversation starters that keep things casual and caring:
- “Hey [Name], I just wanted to check in and see how things are going with your Capsules/ Complete/Cacao etc. Any questions I can help with?”
- “You’ve been using the products for a couple of weeks now, how are you finding it so far?”
- “Some people like to pair their capsules with a daily habit - do you want me to send you a few ideas that helped others stay on track?”
- “Just touching base to see how you're feeling now that you're a few weeks in. Always happy to chat or help with anything.”
If someone hasn’t been consistent:
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“That’s totally normal, forming new habits takes time. Want me to send a few simple tips that make it easier?”
Not sure how to share your message without sounding scripted? Our Storytelling 101 blog breaks down how to communicate in a way that feels natural and authentic, even if you’re just getting started.
Tips to keep your customer care effortless
- Keep a quick spreadsheet or notebook to track names, orders, and check-ins.
- Set reminders in your phone or calendar to check in at key milestones.
- Add personal notes like how they take their products or what their goals are, it shows you’re paying attention.
- Use voice notes or short videos to make it feel even more personal.
This is about being present for your customers.
Great customer care builds connection, loyalty, and long-term growth
Customer care is about making them feel part of something bigger, not just keeping someone on track.
A customer who feels supported is more likely to:
- Stick with their products
- Recommend Juice Plus to friends
- Join your community or team
- Explore other products down the track
Every check-in you do today builds the trust that can turn a customer into your next rockstar Partner. If they’re loving the products and the experience, it might be the perfect time to introduce the opportunity. Here’s a great blog you can share to start the conversation.
3 tips to level up your customer care this week
- Pick 3 customers to reconnect with this week
- Use one of the check-in messages above
- Add reminders in your calendar to follow up at the next milestone
Showing you care is the simplest way to grow your business!
